Frequently Asked Questions
We’d love to hear from you. Feel free to send us an email with custom orders, ideas, or any questions we haven’t answered here!
Custom and personalized orders
If you have a preference for certain colors, or would like something we've already made and/or sold in a different color, please contact us to set up a custom order! Please allow 2-3 weeks after purchase for custom orders. If you need an item rushed, please contact me and we’ll see what we can do!
Returns and Exchanges
I do not accept returns/provide refunds. Our bags are individually made, and we place great emphasis on the quality of our bags. If an item is defective or flawed, please contact me as soon as possible and I will repair or replace your purchase.
Bags are spot clean only with a damp cloth. All quilts are machine washable. Machine wash on gentle or delicate using cold water. Dry on low heat. Do not bleach or iron. Quilts get softer and crinklier the more they’re washed and dried!
Any questions not answered, please feel free to send us a message!